Shipping Policy

 

Welcome to Keetrilai! We’re committed to ensuring that your order reaches you promptly and in perfect condition. Below is our shipping policy for your reference.

 

Shipping Charges

 

Standard Shipping: For all orders, we offer a flat rate shipping fee based on your location, which will be calculated and displayed at checkout.

Free Shipping: Orders over a certain value are eligible for free shipping. Details and minimum order values will be listed at checkout and may vary by region.

 

Order Processing Time

 

Order Confirmation: Once you place an order, you’ll receive a confirmation email within minutes. Our team processes orders Monday through Saturday, excluding holidays.

Processing: Please allow 1-2 business days for order processing. During peak times, such as holiday seasons, processing times may be extended.
  

Shipping Times

Domestic Shipping: Delivery typically takes between 3-7 business days, depending on your location. Orders are shipped from our facility using reliable carriers to ensure timely delivery.

International Shipping: Currently, we only ship within India. We hope to expand our service areas soon and appreciate your interest!

 

Order Tracking

Once your order is shipped, we’ll send you an email with a tracking number. You can use this number to monitor the status of your delivery via the carrier’s website.

 

Shipping Address & Delivery Issues

 

Correct Address: Please ensure your shipping address is correct when placing your order. We cannot reroute packages once they have shipped.

Missed Deliveries: If you miss a delivery, you may need to coordinate with the carrier for redelivery or pick-up. Keetrilai is not responsible for packages left unattended or stolen after delivery.

 

Damaged or Lost Shipments

Damaged Goods: If your order arrives damaged, please contact us within 48 hours of delivery with photos and a description of the issue, and we’ll work to resolve it as quickly as possible.

Lost Packages: If a package is lost in transit, please reach out to our customer service team, and we’ll work with the carrier to locate it or provide a suitable resolution.

 

Contact Us

For any questions or assistance regarding your order, our customer support team is here to help. Please email us at wecare@keetrilai.com, and we’ll respond promptly.

 

Thank you for choosing Keetrilai! We value your trust and look forward to providing you with the purest, high-quality oils delivered right to your door.